Integrated Quality System

Within the Shared Service Center organization “Quality & Performance Management” was developed and published in HTML format on the intranet using Corporate Modeler Suite the Integrated Quality System, that collects in a unique Framework all the procedures surveyed in the Quality System immediately and dynamically available in individual processes vertically and laterally between the different flows. 
Through the browsing of pages you can view the same information contained in the documents issued and stored in the document management system in a new simpler and more effective way with the added value of rapid access to information related to the procedures: activities, artifacts, input / output, roles and indicators. Moreover, the structured repository that supports the framework and contains all data, enables the design of advanced functionalities and correlation of data such as reports, dashboards, graphs to meet every organizational and process requirements.

The project aims to model the ICT architecture of INPDAP (social security for retired public employees), using Casewise Corporate Modeler Suite. The INPDAP requirements have been met by the proposed solution (see picture).

These requirements dealt with the need of complexity governance, through the integration of detailed but scattered and not structured informations. The project and its results have been published during a public meeting, held by A&P Consulting and during the event called ForumPA, the annual convention of italian public administration. This project can be considered as a knowledge management system.

The project aims to model the ICT architecture of RFI (Italian public railways), using and integrating the  informations, contained in the CMDB (Configuration Management Database), managed by TSF, the RFI’s outsourcer. The contents of RFI CMDB have been analyzed, in order to define the metamodel (see picture),

which would represent the components of RFI ICT system and how they are related each other. The visualization and navigation needs have been met through views, that show what the objects are and how they are related each other. The model contents are published in the RFI/TSF intranet, by a Casewise Corporate Publisher web site.

Internal Control System

Software LifeCycle Management Model

Within the IT Governance function we defined a Framework for LifeCycle Management Software services, consistent with all international standards, regulations and best practice Telecom Italia complies with. This way the ICT block's several Lines need not worry about changes in regulations, but only about complying with the Framework set by IT Governance, which represents a high-level frame, inside which every reality can and will find its specific operative modes. A&P Consulting supported Telecom Italia in modelling its SLM framework, and also the relations between SLM framework and ICT Lines specific processes.

Strategic Governance System

Veneto’s regional government recently granted a new outsourcer its ICT systems and wants to be able to govern the management, maintenance and development service of the Region's informative system. A&P Consulting realized an (incremental) model of capabilities, distributed services, ICT systems, data and service contract levels, drawing the relations existing among all such elements.