A fostering solution for Business and ICT Managers to evaluate the impact of a technological "out-of-service" on the Business, to analyze the "live" data or "what-if" scenarios

Our solution

A&P Consulting provides a very comprehensible framework of what happens in a company, when there is a technological "out-of-service" through the construction of a model relating the Process Modeling and the architecture of the assets that enable the processes. A model binds business functions to the assets that enable their work. The tools included in this solution, provide intuitive graphs, customized reports and a web platform available for both analysts and executives.
Fundamental information for decision making, such as applications costs or obsolescence, related to the Business Capabilities and Service Level Agreement, are offered in a simple user-friendly publication.
Our solution allow to view the impact on business from several perspectives: not only from the process point-of- view, but also from the one of the services to the final client, of the affected products, of the involved locations and from any other relevant to the analysts.

Our goals

• Determining how a technological "out-of-service" impact on the company (processes, services to final client, locations involved)
  Supporting the definition of priorities in the IT Service Management through a clear understanding of the entity of the inefficiency on the business
  Bolstering the Business Transformation and the Strategic IT Planning through a "what-if" analysis

Payoffs

Quick-win:

• Quickening the company feedback to an inefficiency and monitoring SLA of the outsourcer in a better way

Expected mid-term savings from:

• Less effort for the diagnosis of a technological "out-of-service"
• Faster solution of the "out-of-service"
• Reduction of the risk of being under penalties or under a lawsuit 
• Sharper and more efficient infrastructural investment
• Bigger customer satisfaction and her/his retention
• Strengthening the brand and its consideration among clients

Operating scenarios

The identification of a direct relationship between a fragment of a technology and the impact it could cause on the business because of an "out-of-service", is nowadays made more difficult because of the complex layered structure of software and hardware in current Information Systems.
Whereas Business Managers have to face the choices of changes that could ensure the achievement of pay-offs and the costs control, IT Managers have to prioritize possible "crash" and the mantainance of the service to the clients. Different background and perspectives between them, may turn difficult the communication and fragmented the cooperation.

Key People & Function

• Business Manager
• Process and Organization Manager 
• ICT Strategic Planning Manager
• IT Manager
• ICT Architects
• Demand Manager

Download here the sheet of our Business Impact Monitoring offer and discover which other solutions we can offer in Enterprise Architecture area. Visit our page around Methodologies & Framework of Enterprise Architecture and find Services that fit best your company.